UPDATED TERMS & CONDITIONS

of

SAFFRON & SAGE MEMBERSHIP

The following outlines the Terms & Conditions and clinic policies for our patients and clients. There are two specific policies included in this update:

Saffron & Sage LLC, dba Saffron & Sage – governing non-medical services and products.
Kasawa Medical APC, dba Saffron & Sage MD – governing medical services and products.

This update reflects our ongoing commitment to transparency, patient safety, and compliance with all applicable regulations. These terms and policies are effective immediately and apply to all patients, members, and clients engaging with our services, whether in-person, online, or through our boutique offerings.

Acknowledgment of Terms
By accessing this website, purchasing products, or engaging in any services provided by Saffron & Sage LLC (dba Saffron & Sage) or Kasawa Medical APC (dba Saffron & Sage MD), you acknowledge that you have read, understood, and agree to abide by the Terms & Conditions and clinic policies outlined herein. This includes policies governing both non-medical services and products (S&S LLC) and medical services and products (S&S MD). Your continued use of our website, boutique, or clinical services constitutes your acceptance of these terms.

SERVICE AGREEMENT

SAFFRON & SAGE

By completing this purchase, you (referred to as “you” or “Client”) agree to the following Service Terms & Conditions with Saffron & Sage, LLC, a California limited liability company (referred to as “Saffron & Sage”). By completing your service purchase and signing this agreement, you also confirm that you have carefully read the agreement, fully understand its contents, and voluntarily agree to abide by the terms and conditions of this Service Agreement (referred to as “Service Agreement” or “Agreement”).

SECTION 1

SERVICE SCOPE

1.1 Service Options. Due to regulations, our Services must be billed to separate entities depending on the type of services you wish to receive. If you want to receive only Non-Medical Services, such as Massage Therapy, Breathwork and other non-medical services, then your purchases will be billed to Saffron & Sage, LLC, a California limited liability company. If you wish to receive both Medical Services and Non-Medical Services, then you will be billed in two (2) separate and equal transactions to Saffron & Sage, APC and to Saffron & Sage, LLC.

1.2 Services Do Not Include:

(a) Emergency or urgent care. No emergency or urgent care is provided by Saffron & Sage and access via phone, email or text does not constitute urgent or emergent medical care or advice.

(b) Services by other companies or providers. The purchase does not cover services by other companies or other providers that Saffron & Sage may refer you to and those companies or providers not associated with Saffron & Sage.

(d) Cost of diagnostic testing, injections, products, supplements, or herbal formulas.

1.3 Non-Transferable; Limited Addition of Authorized Individuals. Each purchase is personal to the Client and may not be sold, transferred, assigned, or otherwise shared with any other person or entity. However, a Client may formally request to add an additional individual to their account or purchase for another individual, subject to Saffron & Sage’s sole discretion and approval process.

To be considered for addition, the proposed individual must complete the New Client Intake Form.

The primary Client remains financially responsible for all charges and conduct associated with any added individual. Saffron & Sage reserves the right to deny any additional request, revoke access, or remove any individual from receiving services if care cannot be appropriately provided, or if there is a violation of any policy, agreement, or applicable law.

This section shall be interpreted in accordance with the laws of the State of California and shall not be construed to create a right of assignment or transfer of membership outside the conditions expressly stated herein.

1.4 Age Requirement. By agreeing to these Terms & Conditions, the Member confirms that he/she/they are 18 years of age or older.

1.5 Health. The Client confirms that he/she/they does not suffer from health problems that would hinder exercise/activity or prevent him/her/them from engaging in exercise/activity, or that would be detrimental or adverse to the Client’s health, safety or physical condition if he/she/they did exercise or engage in particular activities. In case of any doubt, the Member shall seek advice by a Medical Doctor who should confirm the Client’s ability to exercise or engage in any particular activities involved with elected services. Saffron & Sage shall have no obligation to perform a fitness assessment, complete an intake form, or conduct any related evaluations to determine the Client’s physical condition.

1.6 Information from non-medical practitioners. Be advised that advice received from non-medical employees of Saffron & Sage LLC should not be considered medical advice or be relied on as anything other than opinion based on the experience of that employee and the limited information that you provided. You may as a part of your elected services be required to sign additional waivers regarding the same as well as waivers for Medical Services received through Kasawa Medical APC dba Saffron & Sage and its subsidiaries and partner companies.

1.7 Injury. The Client understands that any facilities or appointment location may involve the risk of injury. As such, the Client understands and voluntarily accepts this risk. The Client agrees that Saffron & Sage and Saffron & Sage’s Practitioners and other employees will not be liable for any injury or damage, including, without limitation, personal, bodily, or mental injury, economic loss, or any damage to the Client resulting from the negligence of Practitioners and their employees, officers, directors, shareholders, agents, and contractors. The Client is responsible to notify Practitioners prior to their appointment, class, workshop, or event of any physical injury or other condition affecting his/her/their ability to participate in programs offered by Saffron & Sage.

1.8 Photography and Social Media. The Client understands that Saffron & Sage captures images and videos to promote community and capture group experiences. The Client grants permission for Saffron & Sage to use his/her/their image in any and all photography or video outside of private sessions.

The Client acknowledges that common areas of Saffron & Sage are public space and photography or videography taken in such space is permitted and granted to be used in marketing, social media, and otherwise as necessary by Saffron & Sage .

1.9 Insurance. The Client confirms that he/she/they holds the necessary insurances to cover any accident or training incident. Saffron & Sage shall not be subject to any claim, demand, or injury whatsoever with regard to the assessment of the Client’s health condition or for any injury arising out of the Client’s disability, impairment or ailment.

Further, the Medical and Non-Medical Services are intended to be services that are not covered by any private health insurance policy, private health plan or government program, including, but not limited to, Medicare/Medicaid, in which Client may be enrolled. You understand and acknowledge that the provision of services under this Agreement is not subject to any guidelines, restrictions or contracts established by health insurance companies, health maintenance organizations, hospital service organizations, or Medicare/Medicaid programs. Accordingly, you agree not to submit a claim to Medicare or any of the Health Insurance Plans for services under this Agreement, and acknowledge that no reimbursement will be provided under any of the same for purchases made.

You understand that this Agreement is not an insurance plan, not a contract for health insurance, and not a substitute for health insurance or other health plan coverage (such as membership in an HMO). It will not cover hospital services, or any services not included in the agreement’s Medical Services. In the event of an emergency, the client will call 911 or the nearest emergency room, and follow the directions of emergency personnel.

You understand that Saffron & Sage will not seek reimbursement for any of the Medical and Non-Medical Services or the Fee from any insurer or third-party payer, including but not limited to, Medicare/Medicaid, in which Member may be enrolled.

1.10 Privacy, Charting, Collaborative Care, and Data Consent. By signing this agreement, you acknowledge and consent to the following:

Charting and HIPAA Compliance:

You consent to Saffron & Sage, its affiliated group(s), and all associated providers, employees and agents the right to maintain clinical documentation (charting) of your services in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as any other applicable federal and state privacy laws. All medical records and communications are handled in accordance with HIPAA’s privacy and security requirements.

Collaborative Care and Communication Authorization:

Saffron & Sage operates as an integrative practice providing collaborative care through a team of licensed and non-licensed professionals. By participating in membership and receiving care, you expressly authorize all relevant providers and support staff—including but not limited to doctors, nurse practitioners, therapists, coaches, acupuncturists, bodyworkers, concierge, and operational staff—to communicate with one another as needed regarding your care for the purpose of ensuring quality, coordinated, and effective services.

Informed Disclosure:

You understand that:

Your health information may be shared internally among providers and staff involved in your treatment for purposes of diagnosis, care planning, service coordination, and treatment recommendations.

Access to your health information is limited to only those individuals whose involvement is necessary for your care or administrative support.

You may request restrictions on specific disclosures by submitting a written request to service@saffronsageliving.com.

Data Collection and Use:

Saffron & Sage collects and tracks health, usage, and outcome data related to the services you receive. This data is used for quality assurance, clinical improvement, operational purposes, and research. Your data is de-identified and aggregated whenever possible to protect your privacy.

Research Participation and Release Consent:

You may be invited to participate in research, quality improvement studies, or case reports. By initialing below, you provide your voluntary consent to:

Allow Saffron & Sage to use your de-identified or identified data for research, clinical publications, white papers, presentations, and educational purposes.

Permit the use of your name, likeness, or case details in such publications or disclosures only with your explicit written approval.

Be contacted about participation in research or surveys related to your care.

I acknowledge and provide consent for research participation and data use:

Right to Revoke:

You may revoke your consent for collaborative communication or research participation at any time by submitting a written request to service@saffronsageliving.com. Revoking consent may limit some services or exclude you from participation in research activities.

By continuing as a client, you agree to the above terms and acknowledge that this collaborative care model and data tracking are core components of the services offered at Saffron & Sage.

1.11 Session Timing, Structure, and Credit Cost. Your scheduled session officially begins upon entering your treatment room. While many sessions are 60 minutes in length, some treatments may last up to 3 hours. The appointment time booked may not always reflect the full time necessary, as your session could finish earlier depending on your individual response to the treatment.

Each session typically includes a brief intake conversation at the start, followed by hands-on treatment (averaging 45 to 50 minutes for a 60-minute session), and concludes with a brief outtake conversation with your practitioner, which may occur in the treatment room, lounge or boutique area to complete your holistic healthcare experience. After your session, your Practitioner will prepare and sanitize the treatment room for the next client.

Treatments vary in cost and require between 1 to 7 credits per session. It is important to review the credit cost associated with each treatment before booking.

1.12 Service Credit & Product Policy. Service credits issued under your membership or service package apply exclusively to non-medical treatments that are booked as in-clinic appointments and performed by licensed practitioners or certified providers at Saffron & Sage. Credits do not apply toward the purchase of any retail products, including those recommended for post-treatment care or for ongoing daily or weekly use at home.

Products such as skincare, body care, herbal remedies, supplements, essential oils, and other wellness tools recommended to support your at-home regimen or extend the benefits of your in-clinic treatments are billed separately and must be purchased out of pocket.

By signing this agreement, you acknowledge and agree that:

Service credits are redeemable for appointment-based services only.

Product purchases are not eligible for payment using service credits.

It is your responsibility to cover any costs associated with recommended at-home products separately from your agreement or service package.

SECTION 2

LIABILITY

2.1. Client Liability. All Clients of Saffron & Sage shall be liable for any property damage and/or personal injury caused by the Client at the Saffron & Sage premises or appointment location. It shall be the obligation of the Client to pay for any costs involved upon presentation of a statement thereof. The Client will be required to pay for all costs arising from any damages they cause to any property of Saffron & Sage or for personal injuries the Client is responsible for on Saffron & Sage property.

2.2 Waiver of Liability. By signing this agreement, I acknowledge that I am voluntarily choosing to participate in services, classes, programs, workshops, coaching, retreats, and events provided or facilitated by Saffron & Sage, either on-site or off-site.

I understand that the non-medical services provided by Saffron & Sage may include, but are not limited to:

Yoga and Meditation

Sound Healing (e.g., singing bowls, tuning forks)

Energy Therapy (e.g., Reiki, Cranial Sacral, Chakra Balancing)

Breathwork

Coaching & Counseling (e.g., grief counseling, somatic coaching, spiritual direction)

Massage Therapy and Somatic Bodywork

Fire Cupping & Gua Sha

Facials and Décolleté Treatments

Chi Nei Tsang and Abdominal Massage

Personal Training & Movement Therapy

Red Light Therapy and other wellness technologies and amenities

I understand that these services are not medical in nature, are not intended to diagnose or treat any disease or condition, and are not a substitute for licensed medical or mental health care. I am solely responsible for seeking appropriate medical, psychological, or psychiatric care as needed.

I affirm that I am at least 18 years of age and legally permitted to participate in these services. I acknowledge that physical activity and wellness experiences may carry certain risks, including but not limited to: dizziness, fainting, injury, emotional discomfort, or allergic reactions to environmental stimuli (e.g., essential oils, incense, herbs).

I agree to communicate any limitations, sensitivities, or concerns with facilitators or staff before engaging in any activity. If I become pregnant, post-surgical, or experience any health-related changes, I will consult a physician and assume full responsibility for my participation.

I voluntarily accept full responsibility for any injury, illness, or adverse effects that may arise from participating in non-medical services at Saffron & Sage. I knowingly and freely waive, release, and discharge Saffron & Sage, its owners, managers, contractors, employees, facilitators, instructors, agents, and affiliates from any and all claims, liabilities, damages, or losses, including those arising from negligence, that may result from my participation.

2.3 Informed Consent. I consent to the following non-medical services provided by Saffron & Sage LLC. I understand the nature, benefits, potential risks, alternatives, and my responsibilities related to each service category and voluntarily agree to participate.

Yoga and Meditation

Sound Healing (e.g., singing bowls, tuning forks)

Energy Therapy (e.g., Reiki, Cranial Sacral, Chakra Balancing)

Breathwork

Coaching & Counseling (e.g., grief counseling, somatic coaching, spiritual direction)

Massage Therapy and Somatic Bodywork

Fire Cupping & Gua Sha

Facials and Décolleté Treatments

Chi Nei Tsang and Abdominal Massage

Personal Training & Movement Therapy

Red Light Therapy and Other Wellness Technologies and Amenities

2.4 Indemnification. I, on behalf of myself, my heirs, assigns, executors, legal representatives, and estate, agree to indemnify, defend, and hold harmless Saffron & Sage, and its owners, managers, independent contractors, facilitators, and staff from any and all claims, actions, causes of action, damages, costs, or liabilities, including legal fees, arising out of or related to:

My participation in any non-medical offerings or activities;

My failure to disclose pertinent information related to my health or wellbeing;

Any actions I take while participating in services, classes, or events, whether on-site or off-site;

Any damage to personal property or personal injury suffered while on premises or during travel/retreats.

This indemnity will remain in effect even after the conclusion of my services or termination of my relationship with Saffron & Sage.

2.5 Information Authorization. The Client understands and authorizes the use and disclosure of the medical information contained in Saffron & Sage documents to the subsidiaries of Saffron & Sage for the purposes of providing services and enhancing the Client’s experience at Saffron & Sage. The Client agrees to allow Saffron & Sage to exchange information with its subsidiaries and contract as necessary in order to fulfill the elected services. This information includes but is not limited to medical or personal information needed to properly service you, payment information, and other personal information disclosed to Saffron & Sage. This information will be kept confidential within Saffron & Sage and its subsidiaries, and the information may not be further disclosed without the Client’s permission. The Client understands that a person to whom records and information are disclosed pursuant to this authorization may not further use or disclose the information without the Client’s permission. The Client may revoke this authorization in writing at any time except if Saffron & Sage has already acted upon this permission. Revoking authorization to share this information will not affect information that has already been used or disclosed. Saffron & Sage and its subsidiaries will not disclose the name or identity of any patient other than in the course of fulfilling the membership services. Nothing in this agreement shall be considered a waiver of HIPAA rights that are otherwise required by law.

2.6 Personal Belongings. Saffron & Sage reviews all spaces where Clients have access at the end of every night and should personal belongings be left behind Saffron & Sage does not take any responsibility for loss or theft of these personal belongings. Any items left on the premises will be kept for up to a 2-week period of time when possible and as a courtesy to the Client.

2.7 Acknowledgment and Binding Effect. I acknowledge that I have read and fully understand this Non-Medical Waiver of Liability and Indemnification Agreement, and that it is binding upon me and my legal representatives. I understand that by signing, I am voluntarily giving up substantial legal rights.

This agreement shall be governed by and construed in accordance with the laws of the State of California. If any portion of this agreement is deemed unenforceable, the remainder shall continue in full force and effect.

By signing this agreement electronically or in writing, I represent that I am of sound mind, acting under my own free will, and that I agree to the terms stated herein.

2.8 Service Eligibility and Minor Participation. Services are not allowed to be purchased by anyone under 18 years of age. Clients who wish to include their minor child(ren) on their account may apply to have them added. Both the client and any minor added to the account must provide expressed written consent prior to receiving any services.

I understand that I must be 18 years of age or older to purchase any services. No services will be sold to individuals under 18 years of age. Furthermore, no services will be provided to minors unless they are added to a client's account and have provided expressed written consent along with the consenting adult client.

2.9 No Guarantee of Outcomes. Saffron & Sage strives to provide high-quality services and experiences designed to support your wellness and personal growth. However, individual responses to non-medical treatments, therapies, and wellness services vary, and no guarantees or assurances are made regarding specific results, benefits, or outcomes. By signing this agreement, you acknowledge and accept that outcomes depend on many factors beyond the control of Saffron & Sage and its practitioners or staff.

2.10 Client Responsibility for Communications, Notifications & Account Management. By signing this agreement, you acknowledge and accept full responsibility for maintaining accurate and up-to-date personal and contact information on file with Saffron & Sage, including but not limited to:

Valid email address

Active mobile phone number

Current mailing address

Emergency contact name and phone number

You are responsible for enabling and reviewing all communications sent by Saffron & Sage, including but not limited to:

Appointment confirmations and reminders

Credit balance updates and expiration notices

Billing notifications

Service updates, policy changes, and account alerts

Saffron & Sage is not liable for missed communications due to:

Outdated or incorrect contact details

Messages routed to spam/junk folders or blocked by service providers

Inability to access or use the Saffron & Sage app

Failure to download, log in, or regularly check communication platforms

You are solely responsible for monitoring your credit usage, expiration dates, and scheduled appointments. This includes reviewing the terms of your service agreement, including credit expiration, billing terms, and associated charges.

Saffron & Sage is not legally obligated to provide additional or alternative reminders beyond standard electronic notifications. Failure to receive or act upon such notices will not exempt you from applicable fees or policies.

By continuing to engage in services, you agree to release Saffron & Sage from any liability related to miscommunication, missed notifications, or outdated contact information.

SECTION 3

CODE OF CONDUCT

3.1 Breach of Code of Conduct and Service Terms. Any violation of this Code of Conduct, Service Agreement, or Saffron & Sage’s policies and procedures may result in the immediate suspension or termination of services without refund or credit. All clients agree to uphold and adhere to the following terms and expectations when participating in Saffron & Sage programs, services, classes, or events:

(a) Clients must wear clean, appropriate attire while attending services, classes, or events.

(b) Tipping of practitioners, coaches, instructors, or staff is strictly prohibited.

(c) No client may engage in behavior that is disruptive, hostile, threatening, or unsafe to staff, practitioners, or other members—either in person or online.

(d) Illegal, sexual, or offensive behavior is strictly prohibited and grounds for immediate termination.

(e) Clients must treat all staff, facilitators, and fellow members with courtesy, respect, and professionalism.

(f) Discrimination or harassment based on race, age, gender, sexual orientation, disability, appearance, religion, or other protected categories is prohibited.

(g) Cell phone use is limited to texting. All calls must be taken at least 20 feet from the building. Phones must be on silent or turned off while on the premises.

(h) Clients must maintain high personal hygiene standards.

(i) Alcohol is only permitted when explicitly provided by Saffron & Sage during special, permitted events.

(j) Soliciting Saffron & Sage staff or practitioners for external services, side employment, or unrelated opportunities is strictly forbidden.

(k) Shared areas must be kept clean; personal items must be removed promptly.

(l) Clients are expected to behave with kindness and professionalism toward everyone in the space.

(m) Contacting team members or practitioners outside of official Saffron & Sage channels (e.g., via personal phones, social media, or personal email) is prohibited.

(n) Smoking, vaping, or use of tobacco products is not permitted within 20 feet of the premises.

(o) Consistently missing appointments, late cancellations, or no-shows without adequate notice will result in forfeited credits and possible termination.

(p) Clients must complete the following before accessing services: Client Intake Form, New Client Consultation, and signed Service Agreement.

(q) All sales are final. Refunds and exchanges are not provided for any reason. Any attempt to reverse payment through a chargeback without legal justification is considered a material breach of this agreement.

(r) Clients modifying or upgrading their service agreement must sign a new Service Agreement before receiving additional services.

(s) Non-Transferability with Limited Add-On Option: Services are non-transferable.

Notice of Client Responsibilities and Termination Rights Under California Law:

Saffron & Sage is a California Limited Liability Company (LLC) that provides non-medical services, including but not limited to coaching, wellness experiences, lifestyle services, workshops, and classes. As such:

This is a private service agreement and does not constitute a medical relationship, health insurance, or guaranteed access to any specific outcome.

Your service agreement does not entitle individuals to access or remain in programs or services if behavior is inappropriate, unsafe, abusive, or in breach of policies.

We reserve the right to suspend or terminate any service agreement or participant access without refund if the Client violates this agreement, engages in chargebacks, or exhibits conduct that jeopardizes the wellness and safety of the space.

All sales are final and processed according to clearly disclosed policies. By entering into this agreement, members waive the right to chargebacks or payment reversals except in the case of documented financial fraud.

Per California Civil Code § 1671(d), our late fees, forfeiture rules, and cancellation penalties are lawful liquidated damages agreed upon at the time of purchase.

Per California Business & Professions Code §§ 17200–17206, Saffron & Sage complies with all disclosure and fair business practice requirements, including transparency in pricing, membership terms, cancellation windows, and credit usage policies.

Clients are solely responsible for maintaining an updated payment method on file. Declined payments result in immediate suspension of services. A late fee of 5% per day will be assessed after 48 hours of non-payment, until the balance is paid in full.

Once terminated for policy violation, clients and any associated individuals on their account will lose all access to the space, services, and future eligibility.

3.2 Contact with Practitioners and Staff Members. To maintain the integrity of our professional environment, protect the privacy of our team, and ensure consistent, safe care experiences for all Clients, Saffron & Sage strictly prohibits unauthorized personal or professional contact between Clients and its Practitioners or Staff Members outside the scope of services provided through Saffron & Sage.

All Practitioners and Staff Members engaged with Saffron & Sage, whether as employees or independent contractors, are bound by internal policies that prohibit communication or engagement with Clients outside of the official channels and contexts established by Saffron & Sage. This includes any attempt to engage with them outside of scheduled services or outside the locations at which such services are officially delivered.

The following behaviors are strictly prohibited and constitute a breach of the Service Agreement:

Initiating or continuing communication with any Practitioner or Staff Member outside of the Saffron & Sage ecosystem via personal phone, social media, personal email, or other non-sanctioned communication channels.

Soliciting or hiring Practitioners or Staff Members for services outside of Saffron & Sage, regardless of compensation.

Offering employment, business proposals, referrals, or contracts directly to Practitioners or Staff Members outside of the Saffron & Sage structure.

Attempting to circumvent booking, payment, or service protocols by engaging Practitioners directly.

If a Practitioner or Staff Member communicates a boundary or declines contact outside the scope of services, they are doing so in accordance with our internal policies and contractual agreements. Any attempt to violate these boundaries—including pressure, manipulation, or retaliation—will result in immediate termination of your membership without refund. Access to all services, perks, and remaining credits will be revoked permanently.

Saffron & Sage reserves the right to pursue legal remedies under California Business and Professions Code §17200 et seq. (Unfair Competition Law), and applicable sections of the California Labor Code, including protections against employee interference and solicitation.

SECTION 4

APPOINTMENT POLICIES

The Client understands that the following policies govern appointments:

4.1 Cancellation, No-Show & Rescheduling Policy. To maintain fairness and ensure appointment availability for all Clients, Saffron & Sage requires a minimum of 48 hours notice for any cancellations or rescheduling of services.

All appointment changes must be made by calling (619) 933-2340 or texting (646) 762-0592.

Appointment changes cannot be made via the app or email.

If a Client cancels or reschedules less than 48 hours in advance, the applicable service credit(s) will be forfeited and cannot be refunded or reassigned.

A $50 late cancellation or no-show fee per scheduled hour of services will be charged to the card on file.

Same-day bookings are considered final and confirmed and cannot be canceled or rescheduled. If canceled, the Member forfeits the service credit and will be charged the applicable fee.

4.2 No-Show Policy. Failure to appear for a scheduled appointment without the required 48-hour notice will result in:

Forfeiture of the full value of the scheduled service(s) and credit(s).

A $50 no-show fee per scheduled hour for each hour(s) of scheduled appointment(s).

All no-show fees are non-refundable and non-negotiable.

4.3 Tardiness Policy. Clients are required to arrive at least 15 minutes prior to their scheduled appointment(s) to allow for check-in, preparation, and to receive the full benefit of their service.

If a Client arrives late, the session may be shortened accordingly and will end at the originally scheduled time.

No discounts, service extensions, or refunds will be provided for late arrivals.

Clients who arrive more than 20 minutes late will be subject to a forced cancellation, and the full value of the appointment will be forfeited. A late cancellation fee will also be charged in accordance with this policy.

4.4 Refund Policy. Saffron & Sage maintains a strict no-refund policy for services and product purchases.

No refunds will be issued for services canceled with less than 48 hours notice or for missed appointments.

All retail product sales are final. Due to health, safety, and hygiene standards, no exchanges or returns are permitted on any retail or wellness products, including but not limited to supplements, herbal formulas, essential oils, topicals, or skincare.

Service credits (including accrued or gifted credits) are non-transferable and non-exchangeable, and must be used in accordance with the terms of your Service Agreement.

4.5 Attendance and Sickness Policy. Clients are responsible for attending appointments and sessions in good health. You must be free of any symptoms related to cold, flu, COVID-19, or other contagious illnesses upon arrival. Please take your temperature before coming in.

If you exhibit any symptoms of illness, entry will be denied, and any associated credits or fees for the appointment will be forfeited. Face masks or coverings are required on premises to protect the health and safety of all clients, members, and staff.

No refunds, rescheduling, or credit extensions will be provided for missed appointments due to non-compliance with this policy.

4.6 Contact & Enforcement. These policies are strictly enforced in order to protect clinical integrity and ensure equitable access to care for all patients.

If you experience technical difficulties or have questions regarding your appointment, billing, or account, please contact us at service@saffronsageliving.com or call us at (619) 933-2340.

By scheduling services through Saffron & Sage, you agree to these cancellation, tardiness, no-show, and refund policies in full.

SECTION 5

PAYMENTS AND MEMBERSHIP STATUS

5.1 Payment & Billing Policies. All purchases—including passes, into offers, services, products, credits, —will be automatically charged to the card on file.

Payment is taken at the time of purchase or booking.

If a service requires multiple credits, the system will automatically deduct all available credits and charge your card for any additional credits needed to complete the booking.

Clients are responsible for managing their available credits and appointments via the Saffron & Sage mobile app.

It is your responsibility to maintain a valid payment method on file. If your card is declined:

Access to care, member pricing, scheduling privileges, and benefits will be suspended immediately.

You must update your payment method and resolve the balance within 48 hours to avoid additional penalties.

A 5% late fee per day will be applied to any unpaid balance starting 48 hours after a failed payment attempt.

If payment is not received within 7 calendar days, additional administrative actions will be taken (see Section 5.3).

5.2 One-Time Guest Passes and Introductory Offers. All one-time guest passes and introductory offers must be paid in full at the time of booking or registration and have an executed service agreement before accessing care.

These services are non-refundable, non-transferable, and valid only during the stated promotional period or until the expiration date specified at the time of purchase. No extensions, holds, or substitutions will be granted. Availability of services is subject to scheduling and provider availability.

Guest Passes: Limited to one per client. Must be used within 90 days from the purchase date.

Introductory Offers: Available only after redeeming a guest pass. Limited to one per client. Must be used within 90 days from the purchase date.

Each client may purchase one guest pass. After redeeming a guest pass, the client becomes eligible to purchase a one-time introductory offer. Once both the guest pass and introductory offer have been exhausted, continued care at Saffron & Sage requires applying for membership.

To proceed, the client must:

Submit a membership intake form

Complete a membership consultation

If approved, select a membership tier, purchase membership, sign member agreement and complete member onboarding.

Access to services beyond introductory offers is contingent upon membership approval and completion of this process.

Service benefits begin on the Effective Date (see Section 5.7).

5.3 Late Payments. If payment is not received within 7 calendar days of a failed payment attempt:

A 3% late fee may be applied in addition to the 5% daily late fee initiated at the 48-hour mark.

If the balance remains unpaid after 30 calendar days, your account will be considered delinquent, and:

A $150 administrative recovery fee will be assessed.

The Client may be referred to a third-party collections agency, and agrees to be liable for any collection fees or legal costs incurred by Saffron & Sage.

5.4 Service Rate Adjustments. Saffron & Sage reserves the right to adjust service rates. All purchases, including but not limited to guest passes, introductory offers, virtual services, are subject to the current posted rates at the time of purchase.

Rates are subject to change without prior notice, and no price adjustments will be made for prior purchases. Clients are responsible for reviewing the most up-to-date pricing available on our website, in-clinic, or through our booking platform before completing any transaction.

5.5 Suspension or Termination of Service Agreement. Saffron & Sage reserves the right to suspend or terminate a service agreement at any time if:

A Client violates the Code of Conduct.

A Client behaves in a manner that is disruptive, abusive, or unsafe to staff, other clients, or providers.

A Client fails to maintain a valid payment method or pay dues as required.

Termination decisions are made at the sole discretion of Saffron & Sage in accordance with applicable state and federal laws.

5.6 Failure to Pay Service Agreement. Failure to maintain timely payment may result in:

Immediate suspension of access to care, booking privileges, and service pricing.

Permanent termination of service agreement, at Saffron & Sage’s sole discretion.

Continued accrual of service fees until the original contract period concludes, regardless of usage.

All amounts owed under this Agreement will remain enforceable under applicable California contract and debt collection laws.

5.7 Effective Date & Billing. This Agreement becomes effective on the date it is signed by the Client or on the date Saffron & Sage processes the initial payment, whichever occurs first (“Effective Date”).

Services are billed depending on the plan selected.

Services do not continue after initial purchase.

5.8 Service Term & Cancellation. All services are subject to a maximum commitment (“Initial Term”), unless otherwise stated in writing.

After the Initial Term, your services will automatically end on a specific date, depending on your selected plan.

You may cancel your service agreement by providing written notice:

Cancellation requests must be submitted in writing via:

Email to: service@saffronsageliving.com, or

Mail to: Saffron & Sage, 2555 State Street, San Diego, CA 92101

Your cancellation will take effect on the next applicable billing cycle following your notice period. If a billing date falls within that notice period, the associated charge will still apply and will not be refunded.

5.9 Service Access Pathway & Single-Purchase Offerings. Clients may access services through the following progression of offerings:

Guest Pass:

Each client may purchase one Guest Pass, which provides limited access to select services. This is a one-time, non-renewable purchase and expires 90 days from the date of purchase.

Introductory Offer:

Following a Guest Pass, eligible clients may purchase a one-time Introductory Offer. This package is designed to provide expanded access to Saffron & Sage services before committing to ongoing care. The Introductory Offer is non-renewable and also expires 90 days from the date of purchase.

Membership Access:

Once a client has used both the Guest Pass and Introductory Offer, any continued access to services requires applying for Membership. This includes:

Completion of a Member Intake Form,

Participation in a Membership Consultation, and

If approved, selection of a membership tier.

Saffron & Sage reserves the right to accept or deny membership applications based on eligibility and capacity.

Single-Purchase Limitation:

Guest Passes, Introductory Offers, and Virtual Plans are each limited to one-time purchase per client. Repeat purchases are not permitted. Clients seeking continued care beyond these offerings must follow the membership application process as outlined above.

Credit Expiry: Any remaining unused credits from the purchased package must be used before the effective date. Unused credits do not roll over, are non-refundable, and will be forfeited upon expiration.

5.10 Credit Expiration Policy. Saffron & Sage uses a credit-based system to provide flexibility in accessing services. Please review the following credit expiration guidelines:

Guest Pass: Credit(s) expires 90 days from the date of purchase.

Introductory Offer: Credit(s) expire 90 days from the date of purchase.

All unused credits will expire and be forfeited as of the final day the service agreement is active.

No Refunds or Transfers: Credits, including reloads, are non-refundable, non-transferable, and not redeemable for cash or product in accordance with California consumer laws and Medical Board guidelines regarding pre-paid medical services.

No Rollover: Credits do not roll over from one term to the next, whether the client selects a new service agreement or not.

5.11 Payment Disclosure. Saffron & Sage accepts the following forms of payment for services and products:

Credit and debit cards

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Lifestyle Spending Accounts (LSA)

Health Reimbursement Arrangements (HRA)

Employer-sponsored wellness benefits (if applicable)

Important Notice:

It is the sole responsibility of the Client to ensure that any payment method—particularly HSA, FSA, LSA, HRA, or employer/TPA-managed benefits—is used in accordance with all applicable laws, regulations, and plan-specific guidelines. Saffron & Sage does not provide tax, legal, or compliance advice and makes no representations regarding the eligibility of its non-medical services for reimbursement through such accounts.

Clients are strongly encouraged to consult with their plan administrator, employer, tax advisor, or attorney to determine whether a particular service qualifies as a reimbursable wellness or preventive benefit before using these funds.

SUPERBILL REQUESTS FOR MEDICAL SERVICES

While Saffron & Sage does not bill insurance directly or guarantee reimbursement, Clients who have received qualifying medical services through our affiliated licensed medical professionals may request a superbill for potential insurance or employer reimbursement.

All requests for superbills must be submitted in writing to service@saffronsageliving.com.

Superbills are available only for medical services already rendered.

Please allow up to 45 calendar days from the date of request to receive your documentation.

Superbills may include:

Date(s) of service

Description of care

Amount paid

Provider credentials and license number

CPT/ICD-10 codes as applicable

Note: A superbill is not a guarantee of reimbursement. It is the Client’s responsibility to verify benefit eligibility and submit documentation to their insurance or benefit plan.

5.12 Advance Notice of Material Changes & Confirmation of Consent. Saffron & Sage will notify you via email at least 7 days (and no more than 30 days) before any material changes to service agreement terms, pricing, or policies take effect.

Confirmation of Consent

By becoming a client and submitting payment, you:

Provide express, written consent to enroll in this service agreement.

Acknowledge that you have read, understood, and agreed to the terms of this Service Agreement.

Understand that you may cancel your service agreement at any time after the initial term.

SECTION 6

CONTRACTING TERMS

6.1 Governing Law. This agreement shall be governed by and construed in accordance with the laws of the State of California and Parties exclusively elect San Diego, California to be the place of jurisdiction.

6.2 Fair Market Value. Saffron & Sage believes that the service pricing represents fair market value of the services contemplated hereunder; is not determined in a manner that takes into account the volume or value of any referrals or business otherwise generated between the parties for which payment may be made, in whole or in part, under Medicare or any state health care program, as defined under Section 1128B of the Social Security Act; and does not involve the counseling or promotion of a business arrangement or other activity that violates any state or federal law. Nothing contained in this Agreement, including any compensation paid or payable, is intended or shall be construed: (i) to require, influence, or otherwise induce or solicit either Client or Saffron and Sage regarding referrals of business, or recommending the ordering of any items or services, of any kind whatsoever to the other party or any of its affiliates, or to any other person, or otherwise generate business between Client and Saffron & Sage; or (ii) to interfere with a patient’s right to choose his or her own health care provider, or with a physician’s medical judgment regarding the ordering of any items or services.

6.3 Modification. No modification, termination, or attempted waiver of this agreement, or any provision thereof, shall be valid unless in writing signed by the party against whom the same is sought to be enforced.

6.4 Intellectual Property. Saffron & Sage’s copyrighted and original materials will be provided to you for individual use only and a single-user license. You are not authorized to sell any of Saffron & Sage’s intellectual property for your own business purposes. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from Saffron & Sage. All intellectual property, including Saffron & Sage’s copyrighted materials, shall remain the sole property of Saffron & Sage. No license to sell or distribute Saffron & Sage’s materials is granted or implied.

6.5 Notices and Communications. Any communication required or permitted to be sent under this Agreement shall be in writing and sent via U.S. mail or email to the addresses set forth in this Agreement. Any change in address shall be communicated in accordance with this section; and you are solely responsible for updating Saffron & Sage with respect to any change of address (including email address).

If you wish to send email communications to and receive email responses from Saffron & Sage, you acknowledge that email is not a secure medium for sending and receiving sensitive information, including protected health information. You also acknowledge and understand that an email or secure message in any form is not a good medium for urgent or time-sensitive communications.

6.6 Waiver. Any waiver by any Party of a breach of any provision of this Agreement shall not operate as or be construed as a waiver of any other breach of this Agreement. No failure or delay by either Party in exercising any right, power or privilege shall operate as a waiver nor shall any single or partial exercise preclude any other or future exercise or the exercise of any other right, power or privilege. The rights and remedies in this Agreement shall be cumulative and not exclusive of any rights or remedies provided by law.

6.9 Force Majeure. Saffron & Sage will not be liable for failure to perform any of its contractual obligations under this Agreement during any period in which the Company cannot perform due to matters beyond their control, including, but not limited to, power outage, strike, fire, flood, or other natural disaster, war, or riot.

6.10 Limitations on Liability. EXCEPT WITH RESPECT TO A CLAIM FOR INDEMNIFICATION OR A BREACH OF THE CONFIDENTIALITY OBLIGATIONS, IN NO EVENT WILL A PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. Saffron & Sage’s liability hereunder shall be limited to the aggregate fees paid to Saffron & Sage by you for elected services until termination. Saffron & Sage has no liability to you for any incidental and consequential damages, whether or not foreseeable or contemplated by elected services (including but not limited to any loss, cost, injury, or expense caused by, or resulting from, a delay in responding to Client, whether from technical failures or otherwise).

6.11 Disclaimer of Guarantee. Client accepts and agrees that Client is 100% responsible for progress and results from the elected services. Saffron & Sage makes no representations or guarantees verbally or in writing regarding performance of this Agreement other than those specifically enumerated herein. Although Saffron & Sage aims to enhance overall health and wellness which can lead to good outcomes, Saffron & Sage makes no guarantee or warranty that the elected services will meet your requirements or that all participants will achieve the same results, or any particular result.

6.12 Agreement Not Enforceable by Non-Parties. Except where expressly stated otherwise in this Agreement, a person who is not a party to this Agreement has no rights to enforce any term, condition, or provision of this Agreement.

6.13 Entire Agreement. This Agreement sets forth the entire agreement and understanding of the Parties in respect of the subject matter contained herein, and supersedes all prior agreements, promises, covenants, arrangements, communications, representations or warranties, whether oral or written, relating to the subject matter herein.

Acknowledgment and Agreement

I certify that I have carefully read this entire form, which is printed in English. I acknowledge that English is a language I read, speak, and understand. I further confirm that I have had the opportunity to ask questions and have received satisfactory answers about the contents of this document. I do not feel rushed, coerced, or impaired in any way, nor am I under the influence of any sedative, medication, or substance that would impair my ability to comprehend this form.

I voluntarily accept and agree to all the terms and conditions set forth herein. No representations, statements, or inducements, whether oral or written, other than those expressly contained in this document, have been made to me.

I understand that I have the right to request and receive a complete copy of this signed agreement at any time, and that a copy will be provided to me upon request without charge.

HIPAA and Privacy Notice:

I acknowledge that I have been provided with or offered the Notice of Privacy Practices, which explains how my protected health information (PHI) may be used or disclosed by this practice and how I can access this information. I understand that this practice maintains medical records in compliance with California and federal law, including HIPAA, and that my health information will be kept confidential except as required or permitted by law. I consent to the use and disclosure of my PHI for treatment, payment, and healthcare operations as described in the Notice of Privacy Practices.

California Consumer Rights:

I understand my rights under California law regarding consumer protection, including the right to cancel any membership or agreement in accordance with the terms provided, and the right to fair billing practices. I acknowledge that I have received clear disclosures about membership terms, billing, cancellation policies, and any auto-renewal provisions applicable.

If any provision or part of this agreement is found to be invalid, illegal, or unenforceable under applicable California law, such invalidity will not affect the remaining provisions, which will remain in full force and effect.

Agreement Structure Notice:

The foregoing provisions constitute the Agreement with Saffron & Sage LLC. The provisions set forth below constitute a separate and independent Agreement with Kasawa Medical APC, each entity operating under the DBA Saffron & Sage, and each enforceable as a distinct California legal entity.

SERVICE AGREEMENT

SAFFRON & SAGE

By completing this purchase, you (referred to as “you” or “Client”) agree to the following Service Terms & Conditions with Kasawa Medical APC dba Saffron & Sage (referred to as “Saffron & Sage”), a California medical professional corporation. By completing your service purchase and signing this service agreement, you also confirm that you have carefully read the agreement, fully understand its contents, and voluntarily agree to abide by the terms and conditions of this service agreement Agreement (referred to as “Service Agreement” or “Agreement”).

SECTION 1

SERVICE SCOPE

1.1 Service Options. Due to regulations, our services must be billed to separate entities depending on the type of services you wish to receive. In order to access Medical Services, such as Acupuncture, IV Therapy and other medical services, then your services will be billed to Kasawa Medical APC DBA Saffron & Sage, a California medical professional corporation. If you wish to receive both Medical Services and Non-Medical Services, then you will be billed in two (2) separate and transactions to Saffron & Sage, APC and to Saffron & Sage, LLC. As a result you will have two service agreements, medical and non-medical with two corresponding charges to two different legal entities.

1.2 Services Does Not Include:

(a) Emergency or urgent care. No emergency or urgent care is provided by Saffron & Sage and access via phone, email or text does not constitute urgent or emergent medical care or advice.

(d) Cost of diagnostic testing, injections, products, supplements, or herbal formulas.

To be considered for addition, the proposed individual must complete the New Client Intake Form.

If accepted, the individual must complete a member consultation, member onboarding, complete the member intake and execute a Client Agreement acknowledging and agreeing to comply with all policies, terms, and the Saffron & Sage Code of Conduct. All must be completed before accessing care and using credits.

1.4 Age Requirement. By agreeing to these Terms & Conditions, the Member confirms that he/she/they are 18 years of age or older.

1.5 Health. The Client confirms that he/she/they does not suffer from health problems that would hinder exercise/activity or prevent him/her/them from engaging in exercise/activity, or that would be detrimental or adverse to the Client’s health, safety or physical condition if he/she/they did exercise or engage in particular activities. In case of any doubt, the Client shall seek advice from their Primary Care Physician and any other Physician and/or Provider with whom they are under care who should confirm the Client’s ability to exercise or engage in any particular activities involved with elected services. Saffron & Sage shall have no obligation to perform a fitness assessment, complete an intake form, or conduct any related evaluations to determine the Client’s physical condition.

1.6 Information from non-medical practitioners. Be advised that advice received from non-medical employees of Saffron & Sage LLC should not be considered medical advice or be relied on as anything other than opinion based on the experience of that employee and the limited information that you provided. You may as a part of your elected services be required to sign additional waivers regarding the same as well as waivers for Medical Services received through Gokani Medical APC dba Saffron & Sage, APC and its subsidiaries and partner companies.

1.8 Photography and Social Media. The Client understands that Saffron & Sage captures images and records videos to promote community and capture group experiences and events. The Client grants permission for Saffron & Sage to use his/her/their image in any and all photography or video outside of private sessions.

Further, the Medical and Non-Medical Services are intended to be services that are not covered by any private health insurance policy, private health plan or government program, including, but not limited to, Medicare/Medicaid, in which the Client may be enrolled. You understand and acknowledge that the provision of services under this Agreement is not subject to any guidelines, restrictions or contracts established by health insurance companies, health maintenance organizations, hospital service organizations, or Medicare/Medicaid programs. Accordingly, you agree not to submit a claim to Medicare or any of the Health Insurance Plans for services under this Agreement, and acknowledge that no reimbursement will be provided under any of the same for purchases made.

1.10 Privacy, Charting, Collaborative Care, and Data Consent. By signing this agreement, you acknowledge and consent to the following:

Charting and HIPAA Compliance:

Collaborative Care and Communication Authorization:

Informed Disclosure:

You understand that:

Your health information may be shared internally among providers and staff involved in your treatment for purposes of diagnosis, care planning, service coordination, and treatment recommendations.

Access to your health information is limited to only those individuals whose involvement is necessary for your care or administrative support.

You may request restrictions on specific disclosures by submitting a written request to service@saffronsageliving.com.

Data Collection and Use:

Research Participation and Release Consent:

You may be invited to participate in research, quality improvement studies, or case reports. By initialing below, you provide your voluntary consent to:

Allow Saffron & Sage to use your de-identified or identified data for research, clinical publications, white papers, presentations, and educational purposes.

Permit the use of your name, likeness, or case details in such publications or disclosures only with your explicit written approval.

Be contacted about participation in research or surveys related to your care.

I acknowledge and provide consent for research participation and data use:

Right to Revoke:

By continuing as a client, you agree to the above terms and acknowledge that this collaborative care model and data tracking are core components of the services offered at Saffron & Sage.

Treatments vary in cost and require between 1 to 7 credits per session. It is important to review the credit cost associated with each treatment before booking.

1.12 Service Credit Usage Policy. Service credits issued under your membership or service package are applicable exclusively to treatments booked as in-clinic appointments and rendered within the Saffron & Sage facility. These credits do not cover the cost of vitamin injections, peptide therapies, or other injectable treatments, regardless of whether they are administered during a scheduled appointment.

Injectables are considered a separate category of medical services and are charged independently. While injections may be administered by a licensed provider during a clinic visit, they are not included in your service credit balance. These treatments are designed for at-home, self-administration on a weekly basis, following instruction and oversight by a qualified practitioner.

By signing this agreement, you acknowledge and agree that service credits are not transferable to or redeemable for injectable therapies or any other non-clinic-based treatments, supplements, or products.

SECTION 2

LIABILITY

2.1. Client Liability. All Clients of Saffron & Sage shall be liable for any property damage and/or personal injury caused by the Client at the Saffron & Sage premises or service location. It shall be the obligation of the Client to pay for any costs involved upon presentation of a statement thereof. The Client will be required to pay for all costs arising from any damages they cause to any property of Saffron & Sage or for personal injuries the Client is responsible for on Saffron & Sage property.

2.2 Waiver of Liability. By signing this agreement, I acknowledge that I am voluntarily choosing to participate in services, treatments, therapies, classes, events, and any offerings facilitated by Saffron & Sage, including any on-site or off-site locations operated by or affiliated with Saffron & Sage.

I understand that the services offered by Saffron & Sage may include, but are not limited to:

Diagnostic and Laboratory Testing (including blood draws, urine, hair and stool samples)

IV Therapy & Peptide Therapy (administered intravenously)

Hormone Replacement Therapy & Testosterone Replacement Therapy

Acupuncture and Traditional Chinese Medicine

Nutritional Therapy, Herbal Medicine, and Supplementation

Naturopathic, Integrative, and Functional Medicine Consultations

Prescription and use of natural supplements and pharmaceuticals

Microneedling and aesthetic procedures

PRP (platelet-rich plasma) injections

Holistic Health Consultations, Check-Ups, and Laboratory Reviews

Any and all other health, wellness, or medically governed services in compliance with the laws of the State of California and under the jurisdiction of the Medical Board of California.

I understand that Saffron & Sage employs or contracts with licensed and unlicensed Practitioners, including but not limited to: Naturopathic Doctors (NDs), Medical Doctors (MDs), Doctors of Osteopathic Medicine (DOs), Doctors of Acupuncture and Chinese Medicine (DACM), Licensed Acupuncturists (L.Ac.), Nurse Practitioners (NPs), Physician Assistants (PAs), Registered Nurses (RNs), and Integrative Practitioners.

I understand that these treatments may carry risks including, but not limited to: allergic reactions, bruising, skin irritation, light-headedness, minor bleeding, infection, or discomfort. I agree that I am solely responsible for seeking medical clearance from my primary care physician or specialist before participating in any therapy or treatment, if necessary.

I acknowledge that Saffron & Sage is not a replacement for my primary care provider, emergency medical services, or any specialist care. I agree to provide accurate, up-to-date medical history and will inform Saffron & Sage of any changes in my health status.

I understand that if I experience any discomfort, unusual symptoms, or adverse effects during any service, I am responsible for notifying the attending practitioner or staff immediately and ceasing participation.

In consideration of being permitted to participate in any treatment, therapy, service, class, workshop, or event, I voluntarily assume full responsibility for any risks, injuries, adverse effects, complications, or damages known or unknown, that may result from my participation.

I knowingly, voluntarily, and expressly waive any claim I may have now or in the future against Saffron & Sage, its parent corporation(s), affiliates, employees, agents, owners, officers, directors, independent contractors, instructors, and practitioners for any personal injury, illness, complication, damage, or loss, including but not limited to property loss or theft, incurred during my participation in any services or activities.

2.3 Informed Consent. At Saffron & Sage, your safety and understanding are our top priorities. Please read each informed consent carefully, as it explains the nature, benefits, risks, and alternatives of the services offered. Your voluntary consent is required before any treatment or procedure. By signing I confirm that I have read and understood the information provided about each service. I voluntarily agree to receive the treatments and procedures described, acknowledging the potential benefits, risks, and alternatives. I understand that I may ask questions at any time and may withdraw my consent before or during treatment.

Diagnostic and Laboratory Testing (Blood Draws, Urine, Hair, Stool Samples)

IV + IM Therapy, Peptide Therapy, Vitamin Injections, and Push Therapy

Hormone Replacement Therapy & Testosterone Replacement Therapy

Acupuncture and Traditional Chinese Medicine

Nutritional Therapy, Herbal Medicine and Supplementation

Naturopathic, Integrative and Functional Medicine Consultations

Microneedling and Aesthetic Procedures

PRP (Platelet-Rich Plasma) Injections

Holistic Health Consultations, Check-Ups, and Laboratory Reviews

2.4 Indemnification. I, for myself, and on behalf of my heirs, assigns, executors, guardians, legal representatives, or estate, agree to indemnify, defend, and hold harmless Saffron & Sage, its affiliates, officers, directors, employees, contractors, and practitioners from any and all liability, claims, demands, causes of action, costs, or expenses (including attorney’s fees) arising out of:

My participation in any services or treatments offered by Saffron & Sage;

My failure to disclose relevant health information;

Any injury or illness, including but not limited to bodily injury, disease, disability, or death;

Any personal property loss or damage, whether occurring on Saffron & Sage premises or at any affiliated off-site event.

This indemnity shall survive the termination of my membership or my participation in any Saffron & Sage services.

2.5 Information Authorization. The Client understands and authorizes the use and disclosure of the medical information contained in Saffron & Sage documents to the subsidiaries of Saffron & Sage for the purposes of providing services and enhancing the Client’s experience at Saffron & Sage. The Client agrees to allow Saffron & Sage to exchange information with its subsidiaries and contract as necessary in order to fulfill elected services. This information includes but is not limited to medical or personal information needed to properly service you, payment information, and other personal information disclosed to Saffron & Sage. This information will be kept confidential within Saffron & Sage and its subsidiaries, and the information may not be further disclosed without the Client’s permission. The Client understands that a person to whom records and information are disclosed pursuant to this authorization may not further use or disclose the information without the Client’s permission. The Client may revoke this authorization in writing at any time except if Saffron & Sage has already acted upon this permission. Revoking authorization to share this information will not affect information that has already been used or disclosed. Saffron & Sage and its subsidiaries will not disclose the name or identity of any patient other than in the course of fulfilling the membership services. Nothing in this agreement shall be concerned with a waiver of HIPAA rights that are otherwise required by law.

2.7 Acknowledgment and Binding Effect. I acknowledge that I have carefully read this Liability Waiver and Indemnification Agreement and fully understand its terms. I understand that by signing, I am waiving certain legal rights I may have now or in the future. My agreement is voluntary and applies to all present and future participation in any and all Saffron & Sage services.

If I am pregnant, post-natal, or post-surgical, I affirm that I have obtained physician approval to receive services, and I assume all responsibility for my health during my participation.

I acknowledge that this Waiver is governed by and construed in accordance with the laws of the State of California. If any portion of this agreement is found to be unenforceable, the remainder shall remain in full force and effect.

By signing this agreement electronically or in writing, I agree to the terms set forth herein and acknowledge that it serves as a complete and unconditional release of liability to the maximum extent permitted by California law.

2.8 Client Eligibility and Minor Participation. Services are not allowed to be purchased by anyone under 18 years of age. Clients who wish to include their minor child(ren) on their account may apply to have them added. Both the client and any minor added to the account must provide expressed written consent prior to receiving any services.

I understand that I must be 18 years of age or older to purchase any services. No services will be sold to individuals under 18 years of age. Furthermore, no services will be provided to minors unless they are added to a client’s account and have provided expressed written consent along with the consenting adult client.

2.9 No Guarantee of Outcomes. Saffron & Sage strives to provide high-quality care using evidence-based and integrative approaches tailored to each individual. However, each person’s response to treatment varies and no guarantees or assurances can be made regarding the results, benefits, or specific health or wellness outcomes from any service, therapy, or procedure provided. By signing this agreement, you acknowledge and accept that outcomes depend on many factors beyond the control of Saffron & Sage and its providers.

Valid email address

Active mobile phone number

Current mailing address

Emergency contact name and phone number

You are responsible for enabling and reviewing all communications sent by Saffron & Sage, including but not limited to:

Appointment confirmations and reminders

Credit balance updates and expiration notices

Billing notifications

Service updates, policy changes, and account alerts

Saffron & Sage is not liable for missed communications due to:

Outdated or incorrect contact details

Messages routed to spam/junk folders or blocked by service providers

Inability to access or use the Saffron & Sage app

Failure to download, log in, or regularly check communication platforms

You are solely responsible for monitoring your credit usage, expiration dates, and scheduled appointments. This includes reviewing the terms of your service agreement, credit expiration, billing terms, and associated charges.

By continuing to engage in services, you agree to release Saffron & Sage from any liability related to miscommunication, missed notifications, or outdated contact information.

SECTION 3

CODE OF CONDUCT

3.1 Breach of Code of Conduct and Service Terms. Any violation of this Client Code of Conduct, the Service Agreement, or Saffron & Sage’s clinical and operational policies may result in the immediate suspension or termination of services without refund. The Client agrees to uphold and adhere to all behavior, clinical, and operational expectations, including but not limited to the following:

(a) Wearing clean and appropriate attire at all times on the premises or during virtual sessions.

(b) Tipping of practitioners, clinicians, or any staff members is strictly prohibited in accordance with California labor laws.

(c) Engaging in any disruptive, hostile, or unsafe behavior—including but not limited to harassment, threats, or intimidation of other members or staff—is grounds for immediate dismissal.

(d) Use of services for illegal, unethical, or sexually suggestive behavior is strictly prohibited and will be reported to authorities when appropriate.

(e) Respectful and courteous interaction with all members, staff, and practitioners is mandatory at all times.

(f) Discrimination, harassment, or any behavior causing discomfort to staff, practitioners, or other members based on race, age, gender identity, religion, physical appearance, disability, or any protected class is strictly prohibited.

(g) Use of mobile phones must be discreet: texting is permitted; voice calls must be taken outside and at least 20 feet from the building. Phones must be on silent or off within the premises.

(h) Clients must maintain high standards of personal hygiene.

(i) Alcohol is prohibited unless explicitly provided by Saffron & Sage during an authorized event.

(j) Solicitation of Saffron & Sage staff or practitioners for outside employment, services, or non-affiliated interactions is strictly forbidden.

(k) Shared or public spaces must be kept clean. All personal items must be removed promptly after use.

(l) Clients must always behave in a respectful, friendly, and professional manner toward fellow members, staff, and practitioners.

(m) Contacting Saffron & Sage practitioners or staff through personal phone numbers, email, social media, or other private means is prohibited. All communication must be through official Saffron & Sage channels.

(n) Smoking is prohibited within 20 feet of any Saffron & Sage premises or service site.

(o) Repeated failure to show up for scheduled appointments or frequent last-minute cancellations is considered abuse of the booking system and grounds for review and possible termination.

(p) New clients must complete the following as a condition of access to services: Client Intake and signed Client Service Agreement.

(q) Clients are required to adhere to the Cancellation Policy. All sales are final. Refunds or exchanges are not offered. Any attempt to initiate a chargeback for a payment contractually agreed to will result in immediate suspension of services and may result in legal action, third-party collections, and permanent termination of service agreement.

(r) Non-Transferability with Limited Add-On Option. Services are non-transferable.

Notice of Termination Rights and Client Responsibilities under California Law

Saffron & Sage is a licensed healthcare facility and professional medical corporation operating in compliance with California Business & Professions Code §§ 2052–2054, California Corporations Code § 13400 et seq., and the Knox-Keene Health Care Service Plan Act. As such:

Your service agreement does not imply or constitute entitlement to services outside of clinical and ethical appropriateness.

Care may be refused, suspended, or terminated based on conduct that places practitioners, staff, or other clients at risk or violates the clinical scope of care.

Saffron & Sage reserves the legal right to cancel any service agreement without refund if conduct violates our Client Agreement, Code of Conduct, or applicable state or federal regulations.

Per California Civil Code § 1671(d), our late fees, service forfeitures, and refund policies are considered lawful and reasonable liquidated damages for breach of contract and are enforceable.

California consumer protections (Civil Code § 1770 et seq.) prohibit deceptive practices—but also allow businesses to enforce no-refund policies when clearly disclosed. Clients are legally bound to this agreement once acknowledged and signed.

Chargebacks initiated outside of fraud are a breach of contract under Civil Code § 3300 and will be pursued through civil recovery channels including third-party collection agencies, legal counsel, and permanent termination of service agreement.

Once terminated for policy violation, clients and any associated individuals on their account will lose all access to the space, services, and future eligibility.

3.2 Contact with Practitioners and Staff Members. To protect the professional boundaries, privacy, and employment integrity of our team, Saffron & Sage strictly prohibits any personal or professional contact between Clients and its Practitioners or Staff Members outside of services rendered through Saffron & Sage or outside of the locations at which such services are officially provided.

As part of their employment and/or contractor agreements, all Practitioners and Staff Members are bound by internal policies that restrict communication and engagement with Clients to the professional context of their work with Saffron & Sage. This includes all communication, interaction, and engagement across digital platforms, including but not limited to personal email, text, social media, or other communication channels not sanctioned by Saffron & Sage.

The following are strictly prohibited and are considered material breaches of your Service Agreement:

Attempting to contact Practitioners or Staff Members via personal phone, social media, personal email, or in-person outside of scheduled services.

Soliciting Practitioners or Staff Members for services outside of Saffron & Sage, whether paid or unpaid.

Offering employment, business opportunities, or partnership to Practitioners or Staff Members outside of the Saffron & Sage structure.

Requesting or encouraging Practitioners or Staff Members to violate their contractual obligations or circumvent Saffron & Sage’s care model.

If a Practitioner or Staff Member declines contact, sets a boundary, or limits communication outside of their official role, they are doing so in accordance with their contractual obligations and employment policies. Any disrespect, retaliation, or attempt to override those boundaries will result in immediate termination of your membership without refund, and permanent revocation of access to services and care.

Saffron & Sage reserves the right to pursue legal remedies against any Client who engages in employee interference, solicitation, or contract inducement in violation of California Labor Code §2860 and §2863, and relevant provisions under California Business & Professions Code §2052 (if involving medical staff under a medical corporation) or §17200 (unfair business practices).

SECTION 4

APPOINTMENT POLICIES

The Client understands that the following policies govern services:

4.1 Cancellation, No-Show & Rescheduling Policy. To support the highest standard of care and clinical scheduling integrity, Saffron & Sage requires a minimum of 48 hours notice for appointment cancellations or rescheduling.

You must call (619) 933-2340, text (646) 762-0592 to make changes to your appointment. Appointment changes cannot be made via the app or email.

If you cancel or reschedule less than 48 hours before your appointment, you will forfeit the associated service credit(s) or appointment(s).

A late cancellation or no-show fee of $50 per hour(s) of scheduled services or appointment(s) will be charged to the card on file.

Same-day bookings are considered confirmed and are not eligible for cancellation or rescheduling. Same-day cancellations result in forfeiture of the service(s) and credit(s) and the corresponding late cancellation fee will be charged.

4.2 No-Show Policy. Failure to show up for a scheduled appointment without proper notice will result in:

Forfeiture of the full value of the scheduled service(s) and credit(s).

A $50 no-show fee per scheduled hour for each hour(s) of scheduled appointment(s).

These fees are non-refundable and non-negotiable.

4.3 Tardiness Policy. You are required to arrive 15 minutes prior to your scheduled appointment(s) to ensure proper check-in, clinical intake, and a full service experience.

If you arrive late, your session will be shortened accordingly, and will still end at the originally scheduled time.

No discounts, service extensions, or refunds will be offered for tardiness.

Arrivals more than 20 minutes late will result in a forced cancellation. You will forfeit the appointment and be charged the applicable late cancellation fee(s) and full service credit(s).

4.4 Refund Policy. All medical services, therapies, and treatments are subject to the following:

No refunds will be issued for services cancelled within the required 48-hour window or for missed appointments.

All product purchases are final. Due to health and safety standards, no exchanges or refunds will be granted for any clinical products, including supplements, herbal formulas, injectables, topicals, or medical devices.

Service credits (including accrued or gifted credits) cannot be exchanged, swapped, or transferred due to California compliance guidelines.

4.5 Attendance and Sickness Policy. Members are responsible for attending appointments and sessions in good health. You must be free of any symptoms related to cold, flu, COVID-19, or other contagious illnesses upon arrival. Please take your temperature before coming in.

No refunds, rescheduling, or credit extensions will be provided for missed appointments due to non-compliance with this policy.

4.6 Contact & Enforcement. These policies are strictly enforced in order to protect clinical integrity and ensure equitable access to care for all patients.

If you experience technical difficulties or have questions regarding your appointment, billing, or account, please contact us at service@saffronsageliving.com or call us at (619) 933-2340.

By scheduling services through Saffron & Sage, you agree to these cancellation, tardiness, no-show, and refund policies in full.

SECTION 5

PAYMENTS AND MEMBERSHIP STATUS

5.1 Payment & Billing Policies. All purchases—including passes, into offers, services, products, credits, —will be automatically charged to the card on file.

Payment is taken at the time of purchase or booking.

If a service requires multiple credits, the system will automatically deduct all available credits and charge your card for any additional credits needed to complete the booking.

Clients are responsible for managing their available credits and appointments via the Saffron & Sage mobile app.

It is your responsibility to maintain a valid payment method on file. If your card is declined:

Access to care, member pricing, scheduling privileges, and benefits will be suspended immediately.

You must update your payment method and resolve the balance within 48 hours to avoid additional penalties.

A 5% late fee per day will be applied to any unpaid balance starting 48 hours after a failed payment attempt.

If payment is not received within 7 calendar days, additional administrative actions will be taken (see Section 5.3).

5.2 One-Time Guest Passes, Intro Offers, and Virtual Offerings. All one-time guest passes, introductory offers, and virtual services must be paid in full at the time of booking or registration and have an executed service agreement before accessing care.

Guest Passes: Limited to one per client. Must be used within 90 days from the purchase date.

Introductory Offers: Available only after redeeming a guest pass. Limited to one per client. Must be used within 90 days from the purchase date.

Virtual Offerings: May include digital consultations, remote programs, or education. These expire 12 months from the purchase date unless otherwise stated.

To proceed, the client must:

Submit a membership intake form

Complete a membership consultation

If approved, select a membership tier, purchase membership, sign member agreement and complete member onboarding.

Access to services beyond introductory offers is contingent upon membership approval and completion of this process.

Service benefits begin on the Effective Date (see Section 5.7).

5.3 Late Payments. If payment is not received within 7 calendar days of a failed payment attempt:

A 3% late fee may be applied in addition to the 5% daily late fee initiated at the 48-hour mark.

If the balance remains unpaid after 30 calendar days, your account will be considered delinquent, and:

The full remaining balance of the annual or monthly contract term will become immediately due.

A $150 administrative recovery fee will be assessed.

Non-Payment and Legal Remedies:

In accordance with California law, Saffron & Sage does not report medical-related debt to credit agencies or refer such debt to third-party collections agencies. However, failure to pay for services rendered, products purchased, or fees owed under this agreement may result in legal action.

The Client acknowledges and agrees that in the event of non-payment, Saffron & Sage reserves the right to pursue recovery through civil litigation, including but not limited to filing a claim in small claims or superior court. The Client agrees to be liable for all reasonable costs associated with such legal action, including court filing fees, service of process fees, and attorneys' fees (where applicable and permitted by law).

By signing this agreement, the Client affirms responsibility for timely payment and understands that unpaid balances may be pursued to the fullest extent allowed by law.

5.5 Suspension or Termination of Service Agreement. Saffron & Sage reserves the right to suspend or terminate a membership at any time if:

A Client violates the Code of Conduct.

A Client behaves in a manner that is disruptive, abusive, or unsafe to staff, other members, or providers.

A Client fails to maintain a valid payment method or pay dues as required.

Termination decisions are made at the sole discretion of Saffron & Sage in accordance with applicable state and federal laws.

5.6 Failure to Pay Service Fees. Failure to maintain timely payment may result in:

Immediate suspension of access to care, booking privileges, and service pricing.

Permanent termination of service agreement, at Saffron & Sage’s sole discretion.

Continued accrual of service fees until the original contract period concludes, regardless of usage.

All amounts owed under this Agreement will remain enforceable under applicable California contract and debt collection laws.

Services are billed depending on the plan selected.

Services do not continue after initial purchase.

5.8 Service Term & Cancellation. All services are subject to a maximum commitment (“Initial Term”), unless otherwise stated in writing.

After the Initial Term, your services will automatically end on a specific date, depending on your selected plan.

You may cancel your service agreement by providing written notice:

Cancellation requests must be submitted in writing via:

Email to: service@saffronsageliving.com, or

Mail to: Saffron & Sage, 2555 State Street, San Diego, CA 92101

5.9 Service Access Pathway & Single-Purchase Offerings. Clients may access services through the following progression of offerings:

Guest Pass:

Each client may purchase one Guest Pass, which provides limited access to select services. This is a one-time, non-renewable purchase and expires 90 days from the date of purchase.

Introductory Offer:

Virtual Plans:

Virtual service offerings may be purchased independently of in-person services. These offerings are also single-use purchases and expire 12 months from the date of purchase.

Membership Access:

Once a client has used both the Guest Pass and Introductory Offer, any continued access to services requires applying for Membership. This includes:

Completion of a Member Intake Form,

Participation in a Membership Consultation, and

If approved, selection of a membership tier.

Saffron & Sage reserves the right to accept or deny membership applications based on eligibility and capacity.

Single-Purchase Limitation:

5.10 Credit Expiration Policy. Saffron & Sage uses a credit-based system to provide flexibility in accessing services. Please review the following credit expiration guidelines:

Guest Pass: Credit(s) expires 90 days from the date of purchase.

Introductory Offer: Credit(s) expire 90 days from the date of purchase.

All unused credits will expire and be forfeited as of the final day the service agreement is active.

No Rollover: Credits do not roll over from one term to the next, whether the client selects a new service agreement or not.

5.11 Payment Disclosure. Saffron & Sage accepts the following forms of payment for medical services rendered by licensed clinicians:

Credit and Debit Cards

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Lifestyle Spending Accounts (LSA)

Health Reimbursement Arrangements (HRA)

Employer-Sponsored Wellness Benefits (where applicable)

NOTICE TO MEMBERS:

It is your sole responsibility to ensure that any payment method—particularly those involving HSA, FSA, HRA, LSA, or third-party administrator (TPA) funds—is used in accordance with federal, state, employer, or plan-specific rules, restrictions, and eligibility criteria.

Saffron & Sage and its affiliated clinicians do not provide tax, legal, or compliance advice related to how such funds may be used. We recommend consulting your benefits administrator, accountant, or attorney to verify allowable medical expenses before utilizing such funds for care.

SUPERBILLS & INSURANCE REIMBURSEMENT REQUESTS

While we are not contracted with insurance providers and do not bill insurance directly, members may request a superbill for services rendered to seek potential reimbursement from an insurer or health benefit plan.

Requests for superbills must be submitted in writing to service@saffronsageliving.com.

A superbill will include:

CPT and ICD-10 coding (as appropriate)

Provider name, license number, and NPI

Date(s) of service and description of rendered care

Amount paid

Timing: Clients will receive their superbill within 45 calendar days of their written request for services that have already been rendered.

Please note: Superbills are only available for completed medical services and will not be issued in advance or for any scheduled appointments or services that have not been rendered. We cannot and do not guarantee reimbursement from any third-party payer.

REGULATORY NOTICE

This disclosure is provided in accordance with the California Business & Professions Code, Medical Board of California regulations, and the Medical Practice Act. All patient and billing records are maintained securely and in compliance with HIPAA and California Confidentiality of Medical Information Act (CMIA) standards.

Confirmation of Consent

By becoming a client and submitting payment, you:

Provide express, written consent to enroll in this service agreement.

Acknowledge that you have read, understood, and agreed to the terms of this service agreement.

Understand that you may cancel your service agreement at any time after the initial term.

SECTION 6

CONTRACTING TERMS

Acknowledgment and Agreement

I understand that I have the right to request and receive a complete copy of this signed agreement at any time, and that a copy will be provided to me upon request without charge.

HIPAA and Privacy Notice:

California Consumer Rights: